You have a 30-day window from the date you receive your item to consider a return.

Keep your proof of purchase handy as it's necessary for facilitating your return.

To initiate a return, please reach out to us at hello@shoppurefur.com. If your return is accepted, we will provide you with a return shipping label and instructions regarding how to send back your package. Items returned to us without a prior return request may not qualify for a refund.

For any return-related inquiries, our team is available at hello@shoppurefur.com.

Damages and Issues
Inspect your order once it arrives and contact us immediately if you find any defects, damage, or if the incorrect item was sent. This allows us to evaluate the situation and work towards an appropriate solution.

Exceptions / Non-returnable Items
It's important to understand that we do not accept returns or offer refunds for products sent to the wrong address. Ensuring your return is directed to the correct location is crucial. Please wait for our confirmation and detailed return instructions before shipping items back. If there's any confusion or you need further clarification on the return process for a specific item, please feel free to contact us.

Exchanges
To exchange an item, the simplest method is to return the unwanted item. After we approve the return, you can place a new order for the desired product.

Refunds
We will communicate with you once we have received and inspected your returned item. If the refund is approved, the amount will be processed to your original payment method. Please note that your bank or credit card company may require additional time to process the refund and post it to your account.